Collection Planning and Administrative Officer – Supervisor

Job Responsibilities

• Oversee the overall operations of the Collection Planning Team.
• Monitor and analyze daily Collection and Recovery performance.
• Prepare daily, monthly, and management reports, including bad debt-related expenses.
• Develop collection strategies, action plans, and campaigns to improve debt recovery performance.
• Analyze team performance and recommend operational improvements.
• Plan and coordinate the implementation of new collection tools and systems.
• Manage delinquent customer data and support risk assessment activities.
• Prepare data and reports for the Head Office in Japan.
• Perform other duties as assigned by the Division Head and senior management.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• 3–5 years of experience in Collection, Debt Recovery, Credit Control, or related fields.
• Experience in collection planning, data analysis, performance monitoring, and management reporting.
• Strong analytical, planning, problem-solving, and team coordination skills.
• Good command of Microsoft Excel and data analysis tools.
• Good command of English or Japanese is an advantage.