1.\tManage the overall Collection Department, including team structure, task allocation, manpower planning, and staff development.
\n2.\tSet collection targets and MBOs, monitor performance, and drive achievement in line with the company\u2019s bad debt budget.
\n3.\tLead and improve collection operations across telecall, field collection, and outsourced agencies (OAs)
\n4.\tMonitor collection performance, develop team capabilities, and implement strategies to improve effectiveness and efficiency.
\n5.\tManage and evaluate OA performance, assignments, service agreements, payments, and compliance.
\n6.\tPromote and monitor debt restructuring for customers facing financial difficulties and ensure timely payments after restructuring.
\n7.\tDevelop and manage cost-effective incentive schemes to motivate teams and maximize performance.
\n8.\tEstablish and update collection policies, guidelines, procedures, and manuals in compliance with laws and company regulations.
\n9.\tManage departmental manpower, recruitment, attendance, and performance evaluations.
\n10.\tMonitor department performance and prepare accurate management reports.
\n11.\tPerform additional assignments and ad hoc tasks as assigned by management.<\/p>\n
1.\tBachelor\u2019s degree or higher in Business Administration, Finance, Banking, Economics, Law, or a related field.
\n2.\tAt least 8\u201310 years of experience in Collection, Debt Collection, or Credit Control, with experience in a managerial role.
\n3.\tStrong experience in managing end-to-end collection operations, including Telecall, Field Collection, Outsource Agencies, and Debt Restructuring.
\n4.\tProven experience in developing collection strategies, setting targets, monitoring performance, and achieving business objectives.
\n5.\tStrong leadership and people management skills, with experience in team development, talent management, and manpower planning.
\n6.\tGood knowledge of laws, regulations, and compliance requirements related to debt collection and collection operations.
\n7.\tStrong analytical, negotiation, problem-solving, and stakeholder management skills.
\n8.\tGood command of English, both written and spoken, with the ability to communicate and coordinate effectively with internal and external stakeholders.
\n9.\tProficient in Microsoft Office, particularly Excel and data analysis\/reporting tools.
\n10.\tStrong strategic thinking, decision-making, and leadership skills with the ability to drive team performance and business results.<\/p>\n","protected":false},"excerpt":{"rendered":"
Key Responsibilities 1. Manage the overall Collection Department, including team structure, task allocation, manpower planning, and staff development. 2. Set collection targets and MBOs, monitor performance, and drive achievement in line with the company\u2019s bad debt budget. 3. Lead and improve collection operations across telecall, field collection, and outsourced agencies (OAs) 4. Monitor collection performance, […]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":38996,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"footnotes":""},"class_list":["post-66953","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/pages\/66953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/comments?post=66953"}],"version-history":[{"count":9,"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/pages\/66953\/revisions"}],"predecessor-version":[{"id":67023,"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/pages\/66953\/revisions\/67023"}],"up":[{"embeddable":true,"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/pages\/38996"}],"wp:attachment":[{"href":"https:\/\/www.oalt.co.th\/en\/wp-json\/wp\/v2\/media?parent=66953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}